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Beyond Balanced Books: Why Client Experience Is The Bottom Line at GP CPA

Beyond Balanced Books: Why Client Experience Is The Bottom Line at GP CPA

Ask most accounting firms what keeps the lights on and you’ll hear “accurate numbers.” Important—absolutely. But, at GP CPA we’ve learned something simple and powerful since opening our doors back in 1996: numbers don’t refer themselves, people do. That “people” part is the client experience, and nurturing it is every bit as mission-critical as reconciling a bank feed.